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How do you prepare your business for mobile orders?
- Aug 17
- 4 min read
Updated: 3 days ago
Introduction
With the increasing reliance on mobile phones in all aspects of life, it has become necessary for every business to keep pace with this transformation. Customers no longer visit stores or browse websites only from computers, but rather Mobile is the number one platform to buy, book, and interact with brands.
In this post, we will guide you step by step:
Why you should prepare your business for mobile orders
The most important elements of ordering over the phone
How to build a comfortable and seamless purchasing experience
Tools and apps to help you get started
Common mistakes to avoid
Why has mobile ordering become a priority?
1. 📱 More than 70% of visitors use mobile phones
Customers browse offers and products while on the road, at home, or even while taking a break from work.
2. ⏱️ The customer expects speed
Ordering from a mobile phone should be fast, simple, and completed in minutes.
3. 💰 Mobile is a source of increasing sales
Statistics show that mobile purchases are increasing annually in Saudi Arabia and the Gulf.
When are you ready to receive mobile orders?
Here's a quick checklist:
Question
✔️ / ❌
Is your site responsive and works well on mobile?
Can the customer see your products clearly?
Is the method of ordering or booking clear and easy?
Is the payment method easy and secure?
Can customers contact you easily?
Does the customer get instant confirmation after ordering?
Step 1: Have a “Mobile Friendly” Platform
📍 What do we mean?
A website or online store that works seamlessly on small screens.
✅ Make sure:
Images are clear and quick to load
Menus are short and easy to navigate
The buttons are large and easy to press
No need to zoom or pan to read the content
Pages open quickly
💡 Tools to help:
Shopify
Wix
Salla
Zed
WordPress + WooCommerce
Step 2: Simplify the ordering experience
Every additional step takes the customer further away from completing the order.
🛑Common mistakes:
Requires the customer to register before ordering
Many steps to complete your purchase
Lots of transitions between pages
There is no clear summary of the basket
✅ Best:
Possibility of ordering as a “visitor”
Short and clear steps (3 steps are enough)
The order summary is always visible
Clear button to complete your purchase
Step 3: Safe and fast payment options
The mobile client does not like to enter a lot of data.
💳 Make sure to:
Support Apple Pay and STC Pay
Use well-known payment gateways (eg: Tap, PayTabs, Moyasar)
Providing cash on delivery (for some)
💡 Tip: The more payment methods you have, the more likely your order will be completed.
Step 4: Speed of response and confirmation
After ordering, the customer wants immediate confirmation.
✅ Make sure to:
Send an SMS or WhatsApp message after ordering
Display a clear message on the page: “Your order has been received successfully”
Tracking number or expected delivery time
Step 5: Instant and easy support
If a customer encounters a problem while ordering, they should find you immediately.
✅ Provide support via:
WhatsApp contact button
Instant chat
Direct number or quick form
Step 6: Special Application – If You're Ready
When do you consider a special application?
If you:
You have a large number of repeat customers
Offers recurring services or products (such as delivery, reservations, subscriptions)
You launch recurring offers and want to send notifications
Tools to help you sell via mobile
Tool
Interest
Salla
A mobile-responsive Saudi online store
Shopify
A powerful global platform that fully supports mobile phones
Zed
An Arabic platform that supports delivery and multiple payments
BotStar / Tidio
Tools for automated chat with customers
Tap/Moyasar
Saudi payment gateways that are easy to integrate
Tips to improve your mobile ordering experience
1. ✅ Photograph your products in a vertical format
Because the phone often displays images vertically.
2. ✅ Make offers clear on the first page
Don't force the customer to search too much.
3. ✅ Try the order yourself
As a customer, notice where the experience breaks down.
4. ✅ Make site speed a priority
Slow pages lead to direct sales loss.
5. ✅ Use a simple, clean design
Visual clutter confuses and alienates the user.
Additional ideas to increase mobile orders
🎯 Use targeted advertising
Show your ad directly on customers' phones via:
Google Ads
Instagram Stories campaigns
Snapchat or TikTok campaigns
🧲 Offer a discount for mobile orders
For example: “10% discount if you order through the website”
🌟 Encourage recommendations and reviews
Add a simple button after purchase: “Rate us on Google / Instagram”
Fatal mistakes to avoid
Error
Why does it hurt?
There is no mobile version
The customer closes the page immediately
Many steps to complete the order
The customer gets tired and leaves the order
There are no easy payment methods
Trust decreases – and the page closes
Delay in response or confirmation
The customer becomes worried and turns to another competitor
The design is not clear or complicated
A distracting experience weakens the overall impression
Conclusion: Mobile friendly is no longer an option
In 2025, the question is no longer: “Do I need to sell via mobile?” but rather: “Is my business really ready for mobile orders?”
Good preparation means:
✅ Fast and convenient experience ✅ Smooth and secure payment ✅ Live support ✅ Flexible and easy design
Start today by reviewing your business's mobile ordering experience, and consider it a long-term investment in the future of your business.
Have you tried ordering something from your store as if you were a customer? You may discover many points that need improvement.
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